KATZENKRATZER

Yes, we are ready to consider the possibilities of wholesale sales. Just contact us or leave your contacts.

The time we need to prepare an order for delivery is 1 - 8 business days. We do our best to prepare your order as quickly as possible.BEAR IN MIND that we prepare and ship orders only on business days from Monday to Friday, NOT including weekends, Saturdays, and Sundays!REMEMBER: production and shipment are two completely different processes. Each process has its own term.

It takes at least 8-18 business days for a package to arrive in the USA, 8-18 business days for a package to arrive in Europe (to Italy and Spain it takes a little bit more), To Canada, Australia, New Zealand, Latin America, the Caribbean, and Asia - 14-25 business days.Delivery term to all other countries is 8-20 business days.Dates are approximate and may vary depending on the customs procedures in your country or a big burden on the postal service during the holidays

Please pay special attention to the spelling of the details of the order. I am not responsible for errors in the order details provided by the buyer, such as spelling errors or incorrectly mentioned addresses.Shipping and packaging costs are not refundable unless it is due to our mistake.Shipping costs are not refundable for refused or undeliverable packages.In case the items are in a good state but you still want to return or exchange them, the buyer is responsible for the direct and return shipping costs.If you return the parcel, a refund will be made only after confirmation that items were received by postal service. In case of an exchange of goods, I will send you a replacement just after you return the parcel to the postal service.

We are fully responsible for our products, shipping, and delivery. In case of damage during delivery or loss of the package, we will send you a new product. Therefore, there is no cause for concern.

We bring to your attention general useful tips on cats furniture care:- Dust should be removed from the furniture surface with a dry soft cloth (microfiber, suede, flannel) or special panicles.- Do not use scrapers or hard-brushed sponges - they leave small scratches.- In no case should you use aggressive cleaning agents (containing chlorine, chemicals, solvents). No cleaning with abrasive detergents (e.g. soda).- Never should you leave the items outside. They are all meant for indoor use only.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. You may check the approximate customs fee by the linkhttps: //www.simplyduty.com/#calc These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behavior.